Welcome to OPD Telemedicine. By accessing or using our telemedicine platform, website, mobile application, or related services, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the Platform.

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1. Nature of Services

OPD Telemedicine provides a digital telemedicine and healthcare assistance platform that connects users with licensed medical professionals for:

• Medical consultation
• Health guidance
• Initial assessment and triage
• Preliminary or initial diagnosis
• Referral recommendations to appropriate specialists or healthcare facilities
• General healthcare assistance

The Platform is not a hospital, emergency response provider, ambulance service, or replacement for in-person medical care.

Doctors and healthcare professionals available through the Platform provide services based on information provided by the user during the consultation.

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2. No Emergency Services

THE PLATFORM IS NOT INTENDED FOR MEDICAL EMERGENCIES.

If you are experiencing any medical emergency including but not limited to:

• Chest pain
• Stroke symptoms
• Severe bleeding
• Difficulty breathing
• Loss of consciousness
• Suicidal thoughts
• Seizures
• Serious injury

Immediately contact local emergency services (911, 112, or your local emergency number) or visit the nearest emergency room.

OPD Telemedicine shall not be liable for any damages resulting from the misuse of the Platform during emergency situations.

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3. No Guaranteed Diagnosis or Treatment

Telemedicine has limitations. Consultations conducted through audio, video, or chat may not be equivalent to physical examination or in-person medical evaluation.

By using the Platform, you acknowledge and agree that:

• Doctors may provide only an initial or preliminary diagnosis.
• Recommendations are based solely on information provided by the user.
• Certain medical conditions cannot be diagnosed remotely.
• Users may be advised to seek in-person medical care, laboratory testing, imaging, or specialist consultation.
• OPD Telemedicine does not guarantee accuracy, completeness, recovery, cure, or treatment outcomes.

Medical advice provided through the Platform should not be considered a substitute for physical examination where clinically required.

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4. Doctor-Patient Relationship

Use of the Platform does not automatically establish an ongoing doctor-patient relationship.

A consultation through the Platform is limited to the specific interaction between the user and healthcare professional.

OPD Telemedicine itself does not practice medicine and does not employ healthcare providers as direct medical decision-makers unless specifically stated.

Medical professionals are independently responsible for clinical judgments and recommendations.

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5. User Responsibilities

Users agree to:

• Provide accurate, truthful, and complete medical information.
• Disclose relevant medical history, medications, allergies, and symptoms.
• Follow medical advice responsibly.
• Seek immediate in-person medical attention when advised.
• Use the Platform lawfully and responsibly.

Users understand that incomplete or inaccurate information may affect medical guidance and outcomes.

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6. Eligibility

You must be at least 18 years old to use the Platform independently.

If a minor uses the Platform, a parent or legal guardian must provide consent and supervise the consultation.

By using the Platform, you confirm that you are legally capable of entering into binding agreements under applicable law.

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7. Geographic Limitations & Licensing

Telemedicine laws vary across jurisdictions including U.S. states and European countries.

Users acknowledge that:

• Services may not be available in all regions.
• Doctors may only provide consultations where legally permitted.
• Availability of services depends on physician licensing and local regulations.

OPD Telemedicine reserves the right to refuse or terminate services where telemedicine is restricted by law.

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8. Privacy & Data Protection

We take reasonable technical and organizational measures to protect user information and medical data.

By using the Platform, you consent to the collection, storage, processing, and transmission of your information for healthcare operations, consultation delivery, customer support, quality improvement, legal compliance, and platform functionality.

Where applicable, OPD Telemedicine aims to comply with:

• HIPAA requirements in the United States
• GDPR requirements in the European Union
• Applicable privacy and healthcare laws in other jurisdictions

However, no electronic transmission or storage system can be guaranteed as completely secure.

Users acknowledge and accept inherent cybersecurity and internet transmission risks.

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9. Consent to Telemedicine

By using the Platform, you expressly consent to receiving telemedicine services electronically.

You understand and acknowledge:

• Telemedicine may involve technical interruptions or limitations.
• Audio/video quality may affect consultation accuracy.
• Electronic communications may fail due to internet or software issues.
• There are potential privacy risks associated with digital communications.

You may withdraw consent for telemedicine services at any time by discontinuing use of the Platform.

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10. Prescription Policy

The Platform does not guarantee issuance of prescriptions.

Healthcare professionals may refuse prescriptions if clinically inappropriate or prohibited by applicable law.

Controlled substances, narcotics, or restricted medications may not be prescribed through the Platform where prohibited by law.

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11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OPD TELEMEDICINE, ITS AFFILIATES, DIRECTORS, EMPLOYEES, CONTRACTORS, PARTNERS, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, consequential, special, or punitive damages
• Misdiagnosis or delayed diagnosis
• Treatment outcomes
• User failure to seek emergency care
• Technical failures or interruptions
• Internet connectivity issues
• Unauthorized access to data
• Actions or omissions of independent healthcare professionals
• Injury, illness, disability, or death arising from use of the Platform

Users assume full responsibility for decisions made based on consultations obtained through the Platform.

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12. Indemnification

You agree to indemnify and hold harmless OPD Telemedicine and its affiliates, officers, directors, employees, contractors, and partners from any claims, liabilities, damages, losses, costs, or legal expenses arising from:

• Your misuse of the Platform
• Violation of these Terms
• Inaccurate information provided by you
• Violation of applicable laws or regulations

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13. Technology Disclaimer

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee:

* Continuous uptime
* Error-free operation
* Uninterrupted access
* Compatibility with all devices
* Absence of viruses or cyber threats

OPD Telemedicine may suspend or modify services at any time without notice.

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14. Intellectual Property

All Platform content including logos, software, graphics, text, trademarks, and branding are owned by or licensed to OPD Telemedicine and protected by intellectual property laws.

Users may not copy, distribute, modify, or commercially exploit Platform content without written permission.

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15. Termination

We reserve the right to suspend or terminate access to the Platform at any time for:

• Violation of these Terms
• Fraudulent activity
• Abuse of healthcare professionals
• Illegal conduct
• Security concerns

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16. Governing Law & Dispute Resolution

These Terms shall be governed by the laws Pakistan

Any disputes arising from use of the Platform shall be resolved through binding arbitration or courts located in Pakistan unless otherwise required by applicable consumer protection laws.

Users waive participation in class action lawsuits where permitted by law.

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17. Changes to Terms

OPD Telemedicine may update these Terms periodically.

Continued use of the Platform after updates constitutes acceptance of revised Terms.